Privacy Policy
Last updated: May 19, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TRANS4M, Lynwood, Faerie Glen, Pretoria East, Gauteng. Under the Protection of Personal Information Act (POPIA), the Company is the Responsible Party.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Gauteng, South Africa.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual (also referred to as “Personal Information” under POPIA).
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company (referred to as an Operator under POPIA). It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to TRANS4M, accessible from https://trans4m.co.za
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable (referred to as the Data Subject under POPIA).
Protection of Personal Information Act (POPIA) Compliance
As a company operating in South Africa, We adhere to the Protection of Personal Information Act (POPIA). We are committed to ensuring that Your personal information is processed lawfully, fairly, and transparently.
Lawful Basis for Processing (POPIA)
We will only process Your Personal Data if we have a lawful justification. This includes:
Consent: You have provided explicit consent for us to process your data for specific purposes.
Contractual Necessity: Processing is necessary to fulfill a contract with You (e.g., providing a consultation or package).
Legal Obligation: We are required by law to process the information (e.g., medical record retention laws).
Legitimate Interest: Processing is necessary for our legitimate business interests, provided it does not disproportionately infringe on Your privacy rights.
Your Rights under POPIA
Under POPIA, You, as a Data Subject, have specific rights regarding your Personal Information:
Right to Access: You may request confirmation of whether We hold Personal Information about You and request a copy of that information.
Right to Correction or Deletion: You may request that We correct inaccurate information or delete information that is no longer necessary for the purpose it was collected.
Right to Object: You have the right to object to the processing of Your Personal Information on reasonable grounds relating to Your particular situation, unless legislation provides for such processing.
Right to Object to Direct Marketing: You have the right to object to the processing of your Personal Information for direct marketing purposes at any time.
Right to Complain: You have the right to lodge a complaint with the Information Regulator of South Africa if You believe Your rights have been infringed. (Contact details: complaints.IR@justice.gov.za or inforeg@justice.gov.za).
To exercise any of these rights, please contact our designated Information Officer via the details in the “Contact Us” section.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Note: As a healthcare-related provider, any health information collected is considered Special Personal Information under POPIA and is treated with the highest level of security and confidentiality.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. We may also use these Cookies to test new pages, features or functionality of the Website.
Targeting and Advertising Cookies
Type: Persistent Cookies
Administered by: Third Parties
Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
To provide You with news, special offers, and general information about other goods, services and events which We offer, unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers (Operators): We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. Under POPIA, we ensure our Operators are bound by written agreements to maintain security and confidentiality.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With Your consent: We may disclose Your personal information for any other purpose with Your explicit consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, including South African medical retention laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and POPIA. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, or by contacting Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so (e.g., maintaining medical records as required by the Health Professions Council of South Africa – HPCSA).
Disclosure of Your Personal Data
Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.
Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.
Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing, protect the personal safety of Users, or protect against legal liability.
Security of Your Personal Data
The security of Your Personal Data is important to Us. We implement appropriate, reasonable technical and organizational measures to prevent loss of, damage to, or unauthorized destruction of Personal Information, and unlawful access to or processing of Personal Information, as required by POPIA. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
Detailed Information on the Processing of Your Personal Data
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Children’s Privacy
Our Service does not address anyone under the age of 18 (in accordance with South African law regarding majority). We do not knowingly collect personally identifiable information from anyone under the age of 18 without verified parental/guardian consent. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your rights under POPIA, You can contact our Information Officer:
By visiting this page on our website: https://trans4m.co.za/contact-us/