Refunds and Cancellation Policy

Effective Date: May 19, 2026

Welcome to Trans4m (https://trans4m.co.za). We are committed to providing you with the highest quality medical care, consultations, and tailored packages. We understand that circumstances may change, and you may need to cancel or adjust your appointments or packages.

Please review our Refunds and Cancellation Policy carefully. By using our services, you agree to the terms outlined below in accordance with South African consumer laws (CPA).

1. Consultations and Doctor Appointments

1.1 Cancellations

We require at least 24 hours’ notice if you need to cancel or reschedule a consultation with one of our doctors.

Cancellations made 24 hours or more before the scheduled appointment will be eligible for a full refund or can be rescheduled at no additional cost.
Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee, or you may forfeit the consultation fee entirely.

1.2 No-Shows

If you fail to attend a scheduled appointment without prior notice, the appointment will be considered a “no-show.” No-shows are not eligible for a refund.

1.3 Rescheduling

You may reschedule your appointment up to 24 hours in advance by contacting us directly.

2. Service Packages and Subscriptions

2.1 Package Cancellations

If you have purchased an ongoing service package from our Packages page, you may cancel your package. To avoid being billed for the next billing cycle, please submit your cancellation request at least 7 days before your next renewal date.

2.2 Package Refunds

Unused Services: If you cancel a package, you may be eligible for a pro-rata refund for strictly unused services, minus a reasonable administrative cancellation fee.
Used Services: We do not offer refunds for services, consultations, administrative fees, or lab work/blood tests that have already been rendered or completed as part of your package.

3. Prescription Medications and Physical Products

Due to strict health and safety regulations, including those enforced by the South African Health Products Regulatory Authority (SAHPRA), we cannot accept returns or issue refunds for prescription medications once they have been dispensed by the pharmacy.

Damaged or Incorrect Items: If you receive a medication or product that is damaged, defective, or incorrect, please notify us within 48 hours of receipt. We will arrange for a replacement or a refund after a brief investigation. Please do not dispose of the item until you have spoken with our support team.

4. How to Request a Refund or Cancellation

To request a cancellation, reschedule, or refund, please get in touch with our team:

Visit our Contact Page: https://trans4m.co.za/contact-us/
Email us: support@trans4m.co.za

Please include your full name, booking/account details, and the reason for your request so we can assist you promptly.

5. Processing of Refunds

Approved refunds will be processed back to the original method of payment used at the time of purchase. Please allow 5 to 10 business days for the funds to reflect in your account, depending on your bank or payment provider.

Disclaimer: Trans4m reserves the right to update or modify this policy at any time. We recommend reviewing this page periodically.